Unable to see New/Modify button on Available For

[samadam]

I am trying to add User criteria to a Category but cannot do it. I set the system properties to true and created a user criteria but not able to apply.

IS there any way to enable this?

[Community Alums · Accepted solution]

Hi @samadam ,

Solution 1: Check Related List Configuration

1️⃣ Go to the parent table's form where the related list appears.
2️⃣ Click the Settings (⚙️ icon) on the top-right corner of the related list.
3️⃣ Ensure "Show 'New' Button" is checked.
4️⃣ Click Save.

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Solution 2: Check Related List UI Actions

1️⃣ Navigate to System UI → UI Actions.
2️⃣ Search for the "New" button related to the child table.
3️⃣ Ensure it is Active and has the correct table and conditions.

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Solution 3: Check ACLs (Access Control Rules)

1️⃣ Go to System Security → Access Control (ACLs).
2️⃣ Search for the Create rule on the related table.
3️⃣ Ensure your user/role has permission to create records.

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Solution 4: Check List Control Settings

1️⃣ Go to System UI → List Control.
2️⃣ Find the related table entry.
3️⃣ Make sure "Omit new button" is unchecked.

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Solution 5: Personalize Related List Layout

1️⃣ Open the form where the related list appears.
2️⃣ Right-click the form header → Select Configure → Related Lists.
3️⃣ Ensure the related list is properly added.
4️⃣ Click Save.

[samadam]

I checked the List Control and everything is unchecked, I checked the List edit insert row and it started working.

[Ankur Bawiskar]

@samadam 

seems you don't have the correct role to create new record or update in table "sc_cat_item_user_criteria_no_mtom"

Please check the relevant ACLs on that table

Also check the list control if somebody updated it

https://instanceName.service-now.com/nav_to.do?uri=sys_ui_list_control.do?sys_id=04ab8e9573402010ae42d31ee2f6a776

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ravi Chandra_K]

Hello @samadam 

Are you able to edit other fields in the catalog item?

What is the role you are currently logged in? If it is admin, then you would have access to it

You should atleast have catalog_admin, which would grant user_criteria_admin. (Which is needed for this access)

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra