Unable to select from data pill in flow designer

ServiceNow Use6
Tera Guru

‎10-16-2023 07:07 AM - edited ‎10-16-2023 07:10 AM

Hi,

I am working on the below requirement, but I do not understand why is that, in my last photo, the application service variable is inactive. I am supposed to select 'ask for approval' of the application service's IT Manager. Kindly help.

 

  • Approval steps If needed, enter the existing ServiceNow group name that should receive the approval. If a new approval group is needed, please use the Request New ServiceNow Support Group form in Service Catalog. Be sure to specify the Required Role as Approval.
    • Requestor’s Manager
    • IT Manager of Selected Server (If Blank then Skip)

variables.PNGvariable set.PNG

 

flow 1.PNG

flow 2.PNG

flow 3.PNG

flow 4.PNG

 

Regards

Suman P.

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Sandeep Rajput
Tera Patron
Tera Patron

‎10-16-2023 08:06 AM

@ServiceNow Use6 If the dot walking on application record is not available then I recommend you to use a Look up record action to fetch Application Service and its related attribute including IT Manager. Lookup action will allow you to select IT Manager for approval.

 

Hope this helps.