Unable to Trigger a Custom Now Assist Skill via UI Action - Intermittent

[Amith Makkuva]

I have a custom skill created for incident form and clicking on the UI OOB skill button does the job but not consistent. It works for some incidents, and it does not work for some. Could not find any table to check the logs where its failing. Could not find any article related to investigate a skill from Now Assist Skill Kit and this one too "https://www.servicenow.com/community/now-assist-forum/key-tables-used-in-servicenow-agentic-ai-devel...".

Can someone help with investigation steps. Like which table to start with to understand the skill execution and UI action for the skill.

Error says something like "Could not execute the skill:

[Tanushree Maiti]

Hi @Amith Makkuva 

Refer these articles /post :

4 unexpected ways Now Assist can fail after an upgrade or patch

https://www.servicenow.com/community/now-assist-forum/unable-to-execute-the-now-assist-oob-skill-eve...

https://www.servicenow.com/community/now-assist-forum/error-running-now-assist-builder-skill-quot-th...

[Amith Makkuva]

Thanks for the articles, @Tanushree Maiti . Use cases mentioned here did not help my scenario, But SN found what could a problem, I will keep this post updated on the final solution.

[Amith Makkuva]

Update: This seem to be a limitation with tokens as we were using small_v2 llm model for this use case. SN support requested us to limit the RAG data retrieval, truncate and prompt & script optimization to see if this fixes the issue. Waiting for our release to production as lower instances work like a charm.