Unable to Trigger a Custom Now Assist Skill via UI Action - Intermittent

Amith Makkuva
Tera Contributor

I have a custom skill created for incident form and clicking on the UI OOB skill button does the job but not consistent. It works for some incidents, and it does not work for some. Could not find any table to check the logs where its failing. Could not find any article related to investigate a skill from Now Assist Skill Kit and this one too "https://www.servicenow.com/community/now-assist-forum/key-tables-used-in-servicenow-agentic-ai-devel...".

 

Can someone help with investigation steps. Like which table to start with to understand the skill execution and UI action for the skill.

 

Error says something like "Could not execute the skill:

 

1 REPLY 1

Tanushree Maiti
Tera Patron

Hi @Amith Makkuva 

 

Refer these articles /post :

4 unexpected ways Now Assist can fail after an upgrade or patch

https://www.servicenow.com/community/now-assist-forum/unable-to-execute-the-now-assist-oob-skill-eve...

https://www.servicenow.com/community/now-assist-forum/error-running-now-assist-builder-skill-quot-th...

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti