Unable to trigger notification through event from a Flow designer

[Ramya Neelam1]

Hi All,

I need some help here, I am trying to send notification through a event in Flow designer but this is not happening, please see below steps that I have configured.

Event Registration :

Used a create record action to create a record in sysevent table

Notification :

[Sagar Pagar]

Hi @Ramya Neelam,

Make sure that the event name that you have added to flow - Create event record is same. It seems different in both notification & flow.

Thanks,
Sagar Pagar

[Ramya Neelam1]

Thanks Sagar for your response, but there is no change in the output even after correcting the event name in the action. 

Event record is getting created but notification is not getting triggered and state of the event is going to "error".

[Hitoshi Ozawa]

Hi Ramya,

Is there any reason to not using "Send Notification" step to send notification instead of Create Record step?

https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/administer/flow-designer/referenc...

[Ramya Neelam1]

Hi Hitoshi,

Thanks for your response, yes there is a reason for not using this notification action directly as I need to send a notification to the user once I add them to respective groups based on the user's department. I have configured this in a custom action and added before this create event record step.

Therefore, once user is added to respective groups(Group member) table then only a notification needs to triggered.

Please let me know if there is any correction I need to do from my end.