Unable to view the table column (custom) in the available list

Sandhya23
Tera Guru

‎04-23-2025 05:08 AM

Hello everyone,

 

I am not able to view a field in the form list layout. it is a custom field (reference) created in a table and is available in the table column list.

 

Any insights why this is happening and how can it be added to the Available list so that it can be moved to the Selected list ?

 

Regards,

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Tushar
Kilo Sage
Kilo Sage

‎04-23-2025 05:32 AM

Hi @Sandhya23 

  • Reset list view to defaults: Ensure users restore their list view to default settings to check if personalized views are hiding the column.

  • Check user roles and ACLs: Verify that users have the necessary roles and access controls to view the column.

  • Verify list layout configuration: Confirm that the missing column is included in the list layout configuration for the relevant view.

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!! If this helps you to understand. 

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VikMach
Mega Sage

‎04-23-2025 02:12 PM

Hi @Sandhya23 , This could be related to database indexes. We had similar issue recently on Attachment table. Out custom field label is not visible. We figured that Database indexes was capturing incorrect values. Revisit any backup instance and see if you see any difference in the Database indexes (if you have one).
It looks like example snip below from Incident table. Similarly you have other tables also.
The Index column should show proper table related values. If this is not showing correct info then your custom field will not appear on the table.

 

Vikas1_0-1745442437256.png


If this is the issue then you will have to create a Hi Support ticket for them to flush out the database cache. 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0716379

 

Let me know if this helps.

 

Regards,
Vikas K

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