Uncaught ReferenceError: GlideAjax is not defined

[mahdyy]

Hi,

I am new to ServiceNow and trying some hands on GlideAjax/GrideRecord scrtpting. I have created a new "Script Include" with "Client Callable" => TRUE. While trying to invoke the same from the client web browser using JavaScript using "GlideAjax", I am facing the error - "Uncaught ReferenceError: GlideAjax is not defined" I have even tried to use "GlideRecord" but getting the same reference error.

Below is the Script Include I have defined in the system::

The client-side script I have written to call the Script Include is as below:

                  var ga = new GlideAjax('getCallerData');

                  ga.addParam('sysparm_name','getSysID');

                  ga.addParam('sysparm_phone_number',"(080) 224-1097");

                  ga.getXMLWait();

                  alert(ga.getAnswer());

The error screen-shot is:

Am I missing in enabling something which will then include the necessary javascript libraries related to GlideAjax/GlideRecord in the client side?

I am using "glide-helsinki-03-16-2016__patch4-08-10-2016_08-27-2016_1002".

Thanks in advance.

Regards

Mahendra

[Prasun]

Very Interesting.

One request, if possible Can you please create a temporary account and provide me the links for client scripts and Script includes in my email?

we can use connect chat for communication if you want of course.

prasun120@gmail.com

[mahdyy]

Sure Prasun. I will do that.

[Prasun · Accepted solution]

Hi Mahendra,

I have replied to your email with necessary links and it worked perfectly fine. I have created a client script in incident form view and it is working as expected.

[sukhisingh]

Hi Prasun - Did it finally work for Mahendra as I am also facing similar issue. Can you let me know the solution.

Thanks

Sukhi

[Prasun]

Yeas it worked, the issue was with field level I think ( I forgot honestly).

Can you send me the code you are trying to execute and getting the error?