Under which application scope fields has to be created ?

[Supriya25]

Hi All,

Ours application is fully SCOPED CSM application , Scoped application name (x_i ..... , I can't mentioned application name here, but scope starts with x_i )  , under this scoped application 10+ Major tables created, those extended by sn_customerservie_case. for 10+ tables we created fields choose Scoped application only.

REQUEST/ CONCERN  : each CSM scoped application table record has multiple csm-task (sn_customerservice_task) records 
NOW we got requirement like create 25+ new fields in sn_customerservice_task table and add them on  sn_customerservice_task form Layout level.

Now kindly help me under which application that 25+ new fields has to be created  on sn_customerservice_task ? under CSM (scoped ) Or "Customer Service" ? because sn_customerservice_task belongs to "Customer Service" OOB application .


Please advise me best practice here how the things works.

[Bert_c1]

You should create a new table, extended from sn_customerservice_task, add you fields there. the new table will inherit the fields from the parent and grand-parent table : task. Seems that what was done for those you extended from sn_customerservice_case. It is never best-practice to alter an OOB table. it is fine to create custom tables, in whatever app scope, that extend OOB tables.