Uninstalling Plugins Issue

[urmilla]

Hi All,

Recently we installed a Major Incident Management Plugin and uninstalled through the related link. We tried to reactivate the Plugin through the related link available, we see that the application does not register and the plugin file information reduce in number so it is slated to have 205 files but upon reinstalling and activating it reduces to 36 and then if you do it the third time , there will be none.

Has anyone faced a similar issue?

I have opened a HI ticket for this issue, however any inputs will be appreciated.

Thanks,

Urmilla

[Pradeep Sharma]

Hello Urmila,

Have you seen this issue in Jakarta instance? If yes then this might be a known problem. I haven't seen this issue with this plugin but there were issues with app install/uninstall and re-install again.

Thanks,

Pradeep Sharma

[urmilla]

Hi Pradeep,

Thanks for your response.

Yes, I am currently observing this issue with the Kingston Instance. We did log a HI-Ticket for this, I will update any response that I receive on this.

I was of the opinion that uninstalling and reactivating it should not cause such issues, but out of curiosity, what could be the possible reason/workaround for this,if you have any idea regarding the same.

Thanks,

Urmilla

[urmilla · Accepted solution]

Hi All,

The is a known issue and will be fixed in the London Release but in case anyone is facing this please follow the steps below to fix the same:

1. Log into your affected instance with an account having admin rights to the instance.
2. Access the sys_properties table, search for the system properties with the name 'glide.war' and 'glide.war.assigned'. Make sure they have the same value. If they do not have the same value this indicates the instance is currently undergoing an upgrade and the remaining steps should not be performed until that upgrade completes.
3. Make sure your current Application scope is set to the 'Global' scope.
4. Set the system property with the name glide.upgrade.optimize.in_family to a value of false.
5. Re-install the application or re-activate the plugin that had the files skipped from the last installation.
6. After the installation of the plugin or application completed, set the system property glide.upgrade.optimize.in_family via sys_properties.list back to a value of true

Hope this helps!

Thanks,
Urmilla

[Paul Porter]

Hi Urmilla,

I wanted to mention that this issue has not been fixed in the London release, nor even in Madrid. We're on Madrid with similar issues from incomplete Plugin installs. I'm currently working with HI about the glide.upgrade.optimize.in_family plugin. No conclusive results yet as HI just provided the property information today.

~Paul