Uninstalling Plugins Issue

urmilla · ‎06-18-2018

Hi All,

Recently we installed a Major Incident Management Plugin and uninstalled through the related link. We tried to reactivate the Plugin through the related link available, we see that the application does not register and the plugin file information reduce in number so it is slated to have 205 files but upon reinstalling and activating it reduces to 36 and then if you do it the third time , there will be none.

Has anyone faced a similar issue?

I have opened a HI ticket for this issue, however any inputs will be appreciated.

Thanks,

Urmilla

urmilla · ‎07-09-2018

Hi All,

The is a known issue and will be fixed in the London Release but in case anyone is facing this please follow the steps below to fix the same:

Log into your affected instance with an account having admin rights to the instance.
Access the sys_properties table, search for the system properties with the name 'glide.war' and 'glide.war.assigned'. Make sure they have the same value. If they do not have the same value this indicates the instance is currently undergoing an upgrade and the remaining steps should not be performed until that upgrade completes.
Make sure your current Application scope is set to the 'Global' scope.
Set the system property with the name glide.upgrade.optimize.in_family to a value of false.
Re-install the application or re-activate the plugin that had the files skipped from the last installation.
After the installation of the plugin or application completed, set the system property glide.upgrade.optimize.in_family via sys_properties.list back to a value of true

Hope this helps!

Thanks,
Urmilla

View solution in original post

Laukik Udpikar · ‎06-23-2020

Hi Everyone,

Currently I'm in New york, can we uninstall, or redo a installed plugin?

Duncan Pederse1 · ‎02-13-2019

I am having this same issue in my Madrid Personal Developer Instance but with the "Service Catalog - ATF Tests" plugin.

nausheen ali · ‎09-03-2020

Can we uninstall or deactivate the Plugin in NewYork Version.

Dhananjay Pawar · ‎09-03-2020

Hi Nausheen,

Check this link.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0716414

Thanks,

Dhananjay.