Unique Key Violation error

[cipla]

Hi All,

Whenever I try to create a new Standard Change and select a template, an error message is displayed every time- " Unique Key violation detected by database (Duplicate entry '741ad1404fa37a00445cecd18110c73b' for key 'PRIMARY') "

I have checked Dictionary for all fields in Standard Change Form for Unique checkbox true, but all are false still it displays this error. The sys_id in the error message is different everytime I create new Standard change. How can I get rid of this error.

[Chuck Tomasi]

I found something similar related to business rules being fired at the wrong time.

You may find this helpful.

how to remove Unique Key violation detected error in change form once record is submitted

Related to BRs...

Business Rules Best Practices - ServiceNow Wiki  

[Ivano B · Accepted solution]

Hi Arpita

Make sure you don't have current.update in any of the business rules created.

Can you go to the BR table and check script contains current.update()   and when is before in the filter conditions.

Cheers

R0b0

[cipla]

Hey thanks for the reply.. It worked..

[Anjaneyulu Muv1]

Hi Robo,

We are facing same issue in our portal. but we r not using current.update() in business rule but still this issue is coming.

can u help us. why this is happening.