Universal request is not visible in Service operations Workspace

[gnewuser]

Hi,

Installed the following plugin to see how universal request works. 

com.snc.universal_request

However I don't see the Universal request when I go to List under Service Operations workspace.

Is there a config setting that needs to be done to display universal request in the Service Operations workspace?

[James Chun · Accepted solution]

Hi @gnewuser,

You can customize the list on the SOW by navigating to:

{your instance}/sys_ux_list_menu_config.do?sys_id=48c6565ec3013010965e070e9140dd39

Please refer to the link for details - https://www.servicenow.com/community/next-experience-articles/service-operations-workspace-sow-list-...

Thanks

[gnewuser]

Thanks for your response. But I don't see "New" for adding to sys_ux_list as attached in the screenshot. 

 

[James Chun]

Right-click on the related list, select 'Open new window'

You can create a new record from the list

[gnewuser]

Thanks so much that worked