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02-14-2024 02:30 PM
Hi,
Installed the following plugin to see how universal request works.
com.snc.universal_request
However I don't see the Universal request when I go to List under Service Operations workspace.
Is there a config setting that needs to be done to display universal request in the Service Operations workspace?
Solved! Go to Solution.
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02-14-2024 05:14 PM
Hi @gnewuser,
You can customize the list on the SOW by navigating to:
{your instance}/sys_ux_list_menu_config.do?sys_id=48c6565ec3013010965e070e9140dd39
Please refer to the link for details - https://www.servicenow.com/community/next-experience-articles/service-operations-workspace-sow-list-...
Thanks
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02-15-2024 02:31 AM
Follow up to the same question , When I create a Universal Request in SOW, I see "Create Request" button but not the "Create incident" button. How do I enable that option?
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02-15-2024 11:26 AM
Sorry, not sure what you meant. Are you saying that AFTER you create a Universal Request in SOW, you don't see the 'Create Incident button?
