.

[Ankur Bawiskar]

@Kadasiddeshwar  

Always use IF while using get() method, reason being -> if record not found it will give you any non-matching glideRecord object as well

If it matches multiple, it gives any 1 record

I believe @Chaitanya ILCR already shared how it gets and which record it gets, sorted by A to Z

var gr = new GlideRecord('incident');
if(gr.get('category','inquiry')){
gs.info(gr.number);
}

If my response helped please mark it correct and close the thread so that it benefits future readers.