update additional comments field with user mail reply

String · ‎01-11-2021

Hi Team,

when the user sends data throught mail,we are updating that respective details to the additional comments,but now user sending data in table format so when the inbound action script is not updating the table format info properly

So anyway to update the exact table format in additional comments which we received from the mail, Please guide me.

Pranesh072 · ‎01-11-2021

var messageContent = email.body_html;
if (messageContent.indexOf("From") != -1) {
messageContent = messageContent.substring(0, messageContent.indexOf("From")).trim();
} else {
messageContent = messageContent.trim();
}


current.comments = "[CODE]"+ messageContent;
current.update();

View solution in original post

String · ‎02-22-2021

Hi Pranesh,

I am using the above code to insert inbound mail action from user to incident and its work like a champ, but after sending that same comments to another user through notification we are getting [code] tag in the mail as below

Hi Alex,

This is in regards to INC00123

[code]

test

Kind Regards,
Admin

any suggestions please on how to remove code tag while sending to other users

Pranesh072 · ‎02-22-2021

You can use replace function

gs.print(gr.comments.getJournalEntry(1).replace('[code]',''));