Update CHANGE Closure Information

[Harsh Sharma]

Hi all,

On a change request, I accidently put unsuccessful on a Close code rather than successful. Is there any way I can update that to successful as an ADMIN?

Thanks in advance.

[Mike_R · Accepted solution]

If it's just read only due to a UI policy or client script,

you can open up the javascript executor (Press "Alt+Ctrl+Shift+j" to open the Javascript Executor.)

and run the code

g_form.setReadOnly('close_code',false);

If it's read only due to an ACL, you can either run a fix script to update the value, or enable the admin override on your ACLs.