update document id field using glide record

[salu]

Hello,

I want to update the document id field need to be updated.Can some one please help me with this?

Below code not working

var gr = new GlideRecord('new_call');

gr.initialize();

gr.caller = conversation.document.opened_by;

gr.opened_by = gs.getUserID();

gr.contact_type = "chat";

gr.insert();

var gr2 = new GlideRecord('chat_queue_entry');

gr2.addQuery('sys_id',id);

gr2.query();

if(gr2.next())

  {

  gs.log('Aug 7 ::: chat_queue_entry');

  gr2.source_table ='new_call';

  gr2.document_id=gr.sys_id;

  gr2.update();

  }

Thanks

Saranya

[Karthik Reddy T]

Use the below code and   try.

var gr = new GlideRecord('new_call');

gr.query();

//gr.initialize();// It will use for the creation of new record and not useful for uopdate so remove this.

gr.caller = conversation.document.opened_by;

gr.opened_by = gs.getUserID();

gr.contact_type = "chat";

//gr.insert();

gr.update();

var gr2 = new GlideRecord('chat_queue_entry');

gr2.addQuery('sys_id',id);

gr2.query();

if(gr2.next())

  {

  gs.log('Aug 7 ::: chat_queue_entry');

  gr2.source_table ='new_call';

  gr2.document_id=gr.sys_id;

  gr2.update();

  }

[salu]

Hello Karthik,

I am want to insert call record and update document id in the chat queue entry table.

Thanks

Saranya