Update Related List Based on Choice Fields

[TejasSN_LogicX]

I have a form with three choice fields. When I select values in all three fields and click the “Search” button, the related list below the form should update based on those selected values.

How can I achieve this in ServiceNow?

[PrashantLearnIT]

Hi @TejasSN_LogicX 

You can use UI Policy; such use case is explained in my video as well below: 

https://www.youtube.com/watch?v=C6iKsH6qarw

[OlaN]

Hi,

Related lists can be configured to behave differently based on the data your enter in your record form.

But you would need to have the data saved on the form in order for it to happen, so a search button that doesn't save the current data will not work, if I understand your requirement correctly.

In one of our recent servicenowexpeditions we dive into the topic of creating a custom related list, which are dependent on data on the form.

Check it out and see if it helps you.

https://www.youtube.com/watch?v=tHhKdC0hx0U 

[Ankur Bawiskar]

@TejasSN_LogicX 

you can have logic within that Search button to update the related list records linked to this form.

what did you start with and where are you stuck?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[TejasSN_LogicX]

Hi Experts,
I have 5 Department fields on my form, and each field is dependent on the previous one. For example, when I select Department 1, the Department 2 field only shows departments under Department 1, and so on.

Sometimes I select only 1 department, sometimes 2 or 3, and sometimes all 5 levels. I have a UI Action button, and when I click it, I want to show the related list of Users.or update the  related list that belong to the last department level I selected.

Example:

• If I select only Department 1 → show users from Department 1

• If I select Department 1 → Department 2 → Department 3 → show users from Department 3

• If I select all 5 levels → show users from Department 5

How can I get the last selected department value and display the related list of users based on that?

Thanks in advance!