Update requested item variables using REST API

Eli Guttman · ‎11-07-2017

Hi,

Does anyone know if it is possible to update requested items variables using REST API?

I tried it using the REST API Explorer, directly on the sc_req_item table with this body:

========

{"variables.person_name":"Eli"}

=======

i was able to update a field, but not the variables.

thank you!

Ankur Bawiskar · ‎11-07-2017

Hi Eli,

Create a Scripted REST API and resource as PUT.

Have some sample json incoming request such as below:

{

"ritm": "RITM0001",

"variables": {

"user": "user1",

"email": "user1@example.com",

"phone_number" : "789-975-0000"

}

Once you receive this as incoming json request parse this and get the value of ritm json key i.e. RITM0001

get the variables value from the json by parsing it and update the variable with the values.

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.

Thanks

Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Ankur Bawiskar · ‎07-23-2018

Hi Shariq,

Can you explain in detail what is your scenario and what issue you are facing?

Regards

Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ankur Bawiskar · ‎11-21-2017

Hi Eli,

Any update on this?

Can you mark my answer as correct, helpful and hit like if you were able to achieve the requirement. This helps in removing this question from unanswered list and helps users to learn from your thread. Thanks in advance.

Regards

Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Vivek13 · ‎06-12-2020

Hi,

Could you please help me with updating the RITM variables using the rest API?

Thanks

Ankur Bawiskar · ‎11-23-2017

Hi Eli,

Any update on this?

Can you mark my answer as correct, helpful and hit like if you were able to achieve the requirement. This helps in removing this question from unanswered list and helps users to learn from your thread. Thanks in advance.

Regards

Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader