update ritm sysid in the target record field in Email Table

[ShaziyaS4380655]

G Ponsekar

I have a custom table "MSNOW email Request" and i have written inbound email action on this table  and whenever it is triggered log record is created into the sys_email table(OOTB) , but here into this table i want to update the target record with the  requested item sys_id which is a reference field on the MSNOW email Request table is this possible??

[Ankur Bawiskar · Accepted solution]

@ShaziyaS4380655 

your script is already updating the Target field on sys_email.

I think this is not recommended practice.

Example: It's like incoming email is updating INC but the Target record on sys_email you want as PRB which is not proper.

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[Ankur Bawiskar · Accepted solution]

@ShaziyaS4380655 

As a developer/consultant it's our responsibility to inform customer/client about the best practices in the platform.

Not every requirement is meant to be completed

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@ShaziyaS4380655 

Thank you for marking my response as helpful.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏