update ritm sysid in the target record field in Email Table

ShaziyaS4380655
Tera Contributor

G Ponsekar

 

I have a custom table "MSNOW email Request" and i have written inbound email action on this table  and whenever it is triggered log record is created into the sys_email table(OOTB) , but here into this table i want to update the target record with the  requested item sys_id which is a reference field on the MSNOW email Request table is this possible??

 

6 REPLIES 6

@ShaziyaS4380655 

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Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@ShaziyaS4380655 

Thank you for marking my response as helpful.

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader