Update set not showing up on our test system after clicking on "retrieve update sets".

[ServiceLater1]

Hi there,

On our Dev System I created an Update Set and made some changes.

Then I set it to state "Complete".

On our Test System I clicked on "Retrieve Completed Update Sets" and installed it.

I then received some change requests. So I went back to our Dev System and selected the same Update Set and set it to in progress and made my changes and then set it again to state "Complete". (This workflow was suggested to me a colleague who is experienced in ServiceNow development).

I then went back to our Test System and again clicked on "Retrieve Completed Update Sets". But this time no new Update Sets were retrieved. 

I can see my Update Set marked as "committed" on our Test System.

As I am new to all this, can you please suggest some solutions for me? How can I resolve this issue?

[Ankur Bawiskar]

Hi,

Ideally you should create new update set with same name but some version like Change Requestv_1

It is recommended not to make completed update set to in progress

may be because of this the issue is present

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Gnani1 · Accepted solution]

Hi,

As a best practice, you should create a new update set for new changes. Snow, will not override the update sets on the retrieved update sets.

Option 1. Delete the old update set on the test instance and retrieve the update sets again. (* Recommend when the update set in 'Previewed' status).

Option 2: Create a new update set on dev instance and move all your recent changes from old update set to new update set. Then retrieve from Test instance. (**Suggested)

[ServiceLater1]

Thank you very much for the suggestions. I tried your Option 1 and that worked. I was able to import the update set again and commit it.