I want to put on the "Affected Assets" embedded list onto one of my forms. Usually i use a UI policy action to determine the behavior when a field is changed but since its an embedded list it doesn't show as a field on the form. How can I show the em...
I have a script include that works fine unless the user changes the date format on their profile to anything besides the system format. So, I need this script to work regardless of the user's date time format. The change_request dictionary has the...
We need to remove the 20 records of user roles from sys_user_has_role which is in different application but same domain. Please suggest, how we can add condition for different applications in fix scripts. Thanks in Advance
Hi All, I want to include Request Item summary in the Request submitted notification to user. Currently it include only Req data like below. Now we need include variable information in the same email. Please suggest how we can do that? I am using em...
Hi All, I am unable to post Worknotes. There was Test1 integration present in "External Systems Integrated" of Integrations tab and Worknotes was getting posted by clicking on Post button. But I noticed, when I have added one more integration (Test2)...
Hi team,I am trying to make one field under impacted user in agent workspace.That field I am making available on doing two level dot walk from a field named "business view" which is a reference field in user table.Now under impacted user that dot wal...
Hi Folks, I have recently seen that once the ritm is created with user and group approvals, in activity we can see duplicate entries for the same users for approval history.I have checked the flow its show 2 approvals1. Requested for > Manager2. grou...
Hi, What is the process flow of normal and emergency change?How to move one state to another state in normal and emergency change?Any documents or link will be helpful. Thanks!
How to remove the plus icon (add functionality) from workspace. How can we remove create template icon from here? Please help, its a priority issue i am facing. @Workspace Admin
Hi,I am getting this error. Why do we get this? How can i resolve this? Kindly help.If you commit this update set, the system will automatically delete all data stored in the tables and columns that are defined in these customer updates. Type Diction...
Hello,I added a simple list widget to my service portal for Incidents. There is a view all option that opens my additional incidents. In this expanded list view, there is an option to create a new Incident. We want to remove this button so users o...
There are workarounds to this, but none of them are exactly what I am looking to accomplish & I more or less want to know if this can be done at this point because I can't seem to figure it out. I want a True/False field to control an info message be...
in hrsd, case details are not available on agent workspace details section for a perticular user, but it is visible on form view when we open hr case of that perticular record.
Hello ServiceNow family, I have created 3 change templates name with template1, template2, template3. But every time I clicked on any template record its redirecting to one of them with no possibility to access others. Whenever I tried to open these ...
Hello,I have a requirement where I need to show custom leave options on portal and on click of the leave options user needs to be redirected to a specific page that show's a step-by-step process on how to apply that leave.For Example :If users hits o...
