Hi all, this question is CSM related. We want to have additional field on a catalog item for creating a new case. The field should be automatically filled and show the user his notification e-mail from the consumer table.Unfortunately we are not able...
I have to make a GMUD application, but I'm confused about how to create the table and what fields I put in, and what these fields will be like, these are the application requirements: Create a new GMUD request Must contain a description of the change...
Hi I have a business rule that runs on update / insert of a knowledge record to check whether an author has certain roles and if not to add them to a group. It will work when I do the update / insert as I have an admin role but I want it to run when...
Hello,I have a requirement to populate "Send Feedback" button in Portal using 'Listening Post' plugin. I have tried in PDI which is working well but I want to customize it, How can I do that? When I'm trying to edit/enhance something it's showing err...
Hello Community!Today I have a question about scheduled jobs and the RunAs field. We have a few scheduled jobs that run to send out reports or make incidents via templates. Unfortunately, those jobs are mostly running as random users (the user who cr...
Hi All,I am trying to create a new approval UI Action for a specific user role (duplicating the existing sysapproval_approver Approve UI Action). I want to hide this new UI Action from the Change request table which I have got working using RP.isRela...
Hi, I'm working in the script include to get the users email. Currently it is not getting the users email and would like some help. Here's the script below: var leadUser = vtmrGR.u_user_ref; var leadGR = new GlideRecord('...
How do I change the rounding place property for a decimal field?
I have 2 forms (user and support) both have the impacted service option, the problem is, I want that, as soon as the user submits the ticket, he cannot change the impacted service, ONLY support can change. The problem is that I'm not able to do this,...
Hi , I installed all the plugins for itsm mobile agent and now mobile app. Unable able to find out OOB applets and Launchers in studio when I select the application ITSM Mobile Agent. Could please help me , to solve the issue. ThanksArun
I have seen knowledge article templates that have a box that can be added that asks:"Is this article to replace an existing KB"And there is a field that you can search for the existing KB#. So when the new KB is published, it will retire the old one ...
I need to create a rule on a date field that can only allow me to select 90 days ahead of the current day and 90 days before the current date, is it possible? How would you create this?
I have a date/time field that I need to validate if the date/time fall within business hours for a specific schedule that is US/Eastern timezone. If the person is in a number of different regions I need it to consider this so it always is comparing t...
Hello Experts,I am using glidesystem getmygroup method but this method is returning me sys id.how can show exact group on incident form.i have pasted code below please check and guide me thank you.var groups = gs.getUser().getMyGroups();var email = g...
