Does anyone know how a Playbook checklist activity is linked to a specific task? My requirement is that I need to prevent a case from auto-closing if there are playbook items that are still open. We have a Playbook that triggers when a case is set t...
One of my co-workers is unable to see the Task table when he creates a new data visualization within a dashboard landing page. I've tried creating a report_on ACL on the Task table but that didn't work. Any suggestions as to why the Task table is no...
Hi, I have a requirement where I have to display a confirm message when user clicks on the UI action "Add". When user clicks a message should appear " Do you need to create a task?". If the user clicks "ok" then it should cancel the normal workflow a...
Scenario - Data not transferred from New Call to request when request initiated from call and content of description is long if it has more than 4000 characters. Question -Can anyone provide script include for above scenario using below procedure. So...
Hi folks, I created a delete job in System Data management => Delete Jobs, but it keeps stopping after a few hours without deleting all the records (apparently due to transaction quotas). I learned that you can use scheduled jobs for this but I cann...
I'm creating a proposal to use data certification for proactive review of our assignment groups, this is a POC that will be applied to other group type provided that it will be successful. We have a lot of data quality issues with group attributes an...
Hi All,Can anyone please help us on the below issue.We wrote the below run script on workflow level to add / remove the users from selected groups but some reasons it's not working properly.var myString = current.variable_pool.u_users.toString();wor...
Hi All, In catalog client script if g_form.getOptions is not working in service portal but its working fine in WorkerUI. Please suggest any alternative of these method to be used in service portal. Many thanks in advance, Parul
Hi all, I have migrated dashboard from TEST to PROD but in TEST it was in company domain and now I want to change it into Global domain in Prod. Thanks
Hello I have a requirement where I need to replace included items list in order guide on top of page upon rule base conditions.
Hello, I would like to completely remove these fields from “User Preference” display (attached screenshot), but I cannot find place where it is being configured. I saw that I can add a new record on “User Preferences” table, but I didn’t find any var...
Hi,I have a requirement wherein I have to create an email notification from sc_request(Request) table. On the request table I have a field called customer organization (this field is dot walked from custom table request_info table). On the subject fi...
Hi!!! I am configuring Skill Determination Rules for AWA, I am using the scripting section for a query purpose from a table which is under a application scope.(CSM).The scripting part doesn't got executed and throws the error into the logs. Can anyon...
hello, i have a flow in the Human resources: Lifecycle Event scope who want to delete a record from the sn_hr_core_contract table in the Human resources: Core scope. I have this error in my test: I have tried to create a restricted caller access reco...
Hi,The platform allows users to customize the list layout for a table or a related list layout to make it different from the default layout. I assume those user customized layouts must be stored somewhere in the system. Does anyone know where it's ac...
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