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Resolved! Copy Over Entire Catalog Item

I have an existing Catalog Item, and have to create a few, near exact copies of this Catalog Item (for similar Items).  I was hoping that I could simply open up the existing Catalog Item, update the Item name, and then right-click and select "Insert ...

jmiskey by Kilo Sage
  • 5871 Views
  • 7 replies
  • 7 helpfuls

Resolved! Omit New Condition Script not working

Hi All, I want to show new button of change task in change request record only when change request is new. I tries omit new button and script but its not working. Its hiding the button in all states of change request 

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Resolved! PDI is no longer associated to my email

I have a PDI that I've had for over 10 years and it's available to log in to, but I cannot log into the developer portal anymore to manage it. When I log in to the developer portal now it says to request an instance. I can still navigate to the PDI u...

UI Policy Not working to make field as mandatory

I am trying to make one flag as amandatory in workflow.I made chnages in ui policy and marked as true.In UI it showing black astrix beside flag field (not red colored) and system allowing to submit the form with out slecting flag field. Please sugges...

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Kanna12 by Tera Expert
  • 484 Views
  • 3 replies
  • 0 helpfuls

Service Catalog Widgets

Hello!I have a record producer which uses Custom Widgets for variables on Service Portal.I need to add condition on one of the variables from widget.I am new to Custom widgets and struggling to figure out the variable in Widget. Any help and guidance...

SNewbies by Tera Contributor
  • 382 Views
  • 3 replies
  • 0 helpfuls

Activity feed not getting updated with notes!!

Hi Team, We are trying to create equipment instance using change request, instance is getting created. But Activity feed work notes not getting updated for 1st instance when its created. For 2nd onwards notes coming correctly  What would be the issue...

Community Alums by Community Alums  
  • 301 Views
  • 2 replies
  • 0 helpfuls

JIRA ServiceNow Issue Integration - JIRA Spoke

Hello all,We solved one problem with JIRA spoke but we run into another. Problem Solved:We extended the webhook URL we provided to JIRA team and we added to the end of webhook URL in JIRA '&issue_id=${issue.id}' parametr - whenever webhook run, we ge...

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