Data about RITM automations
Hi Team, Recently some automations are done for RITMs in our project many . Can you please let me know how can I navigate to those scripts to understand how the process is defined in those automations RegardsSiva Teja B
Forum Posts
Popup error when selected value is again selected in one of the Multi Row Variable Set
Hi Experts, We have a requirement to show/popup warning message when a value is again added/selected in one of the MRVS.Please help me with the solution. Thanks, Jay
Resolved! Portal Redirection
Hello All, Good day!I have been working on a record-producer for one of my requirements that says Once the user clicks on submit button on service portal.A popup should be displayed with message "This page has been moved to new external platform" and...
Is it possible to show a progress bar for onSubmit catalog client script ?
Hi Team ,We are using the below code onSubmit for catalog portal item .when use click on add button for MVRS ,we are trying to execute the below code to show progress ,but not working function onSubmit() { var loadingDialog = new GlideDialogWindo...
Add favorite option on articles on a portal
Add favorite option on articles on a portal, i have done some analysis and i got that by default it was there in Employee center and but im working on one custom portal so i need same functionality for articles in a portal
Resolved! Option removing client script not working in workspace
Hi,So I had a requirement to change the drop down values for the 'resolution code' field on the incident form. The new fields to be added were these below and I was able to do that easily. solution providedworkaround providedno resolution provided Th...
Disable Forgot password from custom widget logging page
Hi Team,I have a requirement to disable forgot password option from my custom portal logging page. We have designed a custom portal and we dont want the Forgot password option to pop up under logging page. We want to disable these functionality as of...
Resolved! How to get the users who are members of a particular group?
I have a customized reference field in UI page 'review_request' for Exception request. It refers to the sys_user table. <g:ui_reference name="service_desk" completer="AJAXTableCompleter" query="QUERY:active=true^roles=ITIL" id="service_desk" table="s...
Resolved! URL navigation in business rules
Hi, I want a use case and- by using Business rule how we can navigate to another window after or before saving a record. Can you provide any simple sample script.
Access to sap systems
Can you please suggest how can we provide access for a user for SAP MII systems from ServiceNow instance.
Resolved! VA shows articles of no access 'You do not have sufficient privileges to access this knowledge item'
Hi experts,Virtual agent search displaying articles but when users clicks and opens the link, it shows below error "You do not have sufficient privileges to access this knowledge item". This particular KB article is coming from a VA topic and user ha...
Resolved! how to remove the bookmarks when the user s to remove pps_resource role
How to remove the bookmarks when user to remove pps_resource role, I have added the bookmarks when the user to add the pps_resource role throgh business rule, but iam trying to do for remove the bookmarks when users to remove pps_resource role, can a...
Send active incident tickets notification to assignment group manager.
Hi All,Can anyone please help on the below requirement.We want to send only the total active incidents list to assignment group manager's on daily basis.|Example: There are total 100 active incident tickets and each 10 tickets are assigned to 10 diff...
Problem request | "Add Affected CIs" UI Action button filtering by "Configuration Class"
Hello guys,I'm facing an issue with the Add Affected CIs button from Problem related list. When i click to add new CIs to the problem request, it filters out only the CIs with the same "Configuration Class" as the problem request, but the requirement...
How to color custom Theme
Hi community,Can you assist how do I make color on our custom theme 1. Created Custom Theme in 'sys_ux_theme' table 2. We have a sys_property defined as string glide.ui.polaris.theme.new = SYS ID of sys_ux_theme record in step13. Created color record...
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