HI they I am creating an incident through an inbound action. The incident is getting created and I am able to set all but one of the fields we are trying to. The field I have problems with is a custom field “u_vendor “on the incident table that refer...
Hi All, We have enabled the OKTA for SSO. When users log in via SSO, they should routed to the Service Portal. but only one specific user is redirecting to ServiceNow Note: Event the user has no role and no groups I want to know what could be the re...
In the custom application, needs to change data type field from string to reference on the table, it is showing errorerror - "Type change not allowed. There exists data records that are not SysID".
How can I create a report with information about incident, and related catalog task and related change request ?
Moving incident records from one instance to another instance. What are possibilities of duplication - Will there be any possibility that sys id of incident be same on both instances?if yes, how to avoid duplicates if moving XML of incident records f...
Instead of having the workflow stopped based on the State of the Assignment Group task. Should we adda hidden field on their task that says ‘Logging in from selected country is Approved/Rejected’.• If approved, the dependent tasks generate.• If rejec...
Hi All,I have one requirement on sc_task table, I have created one custom field on sc_task table "New Email Address" and this field should be visible on particular task.so here i have written one ui policy and add condition (item is new hire request)...
Hello community,I am trying to create a new custom event for use in the Virtual Agent Analytics Dashboard (VAAD), to track unique sessions per user. But I seem to be stuck.I have followed the documentation here on how to create a new custom event for...
Hi , I need help from you guys ,I need to hide the variable - in the variable set on the basis of other variable within same catalog item. E.g My catalog item variable - ABC My catalog item variable set - variable - 123 now, on the basis of "ABC" , i...
Hi How to attach any files to the incident record through inbound email action.In the instance there is a OOTB create incident inbound email action but there is no any attachment related code over there.
Hi,In ATF, suppose I am using server side script to loop through all the records validating the conditions. Suppose some conditions fail and so it might stop the testing right there. Is there a setting where we can run through all the records in spit...
Hi,I have example 1 table and in that i have example 2(m2m) and example 3 related lists tables. Example 2 table is m2m relationship between example 1 and example 5 table. But in example 5 table we have example 1 and example 4 as related lists.I have ...
Hello,I am trying to decide how to manage tasks that are put on hold until a specific date/time.I have 3 choices really: 1.Have a scheduled job run every 5 minutes to check "on hold until" field and if earlier that current date/time, to push to in pr...
below is the data i have in postman{"info": [{"minimumvalue": "1","desiredValue": "2","maximumValue": "3",},{"minimumvalue": "4","desiredNodes": "5","maximumNodes": "6",}]} for getting these values i written the script in scripted rest api but it's n...
Hi I have a requirement to print description when the it is not empty.i have written the script ,but it is getting also when the description is empty. (function runMailScript(current, template, email, email_action, event) { // Add your co...
