Technically, it should happen. Try to capture a HAR file, run cache.do, and check again.
Update set sys_id is different in every instance
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11-04-2025 12:23 AM
Hi All ,
I am facing some weird issue here I have created the update set and captured platform analytics updates in it.
But when I try moving it to sanity test instance and then to test instance...
they have different sys_id everywhere in dev , s-test and in test instance.
how come this is possible and when ?
anything would help
thanks !!
10 REPLIES 10
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11-04-2025 02:12 AM
@tushar_ghadage - If you have the customer update sys_id is same then it will not create new sys_id in the target system for same file.
Is it possible to provide screenshot from the different instance for the below given scenario?
1. Customer Update sys_id in the payload of dev
2. Retrieved update set - sys_id in the payload in the target system
3. Once after committed the sys_id in the payload from the local update set of the target system.
4. Actual record created/updates sys_id in the target system (which you mentioned it's different from dev instance though it has same sys_id in the customer update)
Thanks & Regards,
Vasanth
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11-04-2025 01:45 AM
sorry I got confused.
Update set sysId different is fine and it will be different. you need not worry on that.
The customers updates within those update set will have same sysId across DEV, TEST and PROD.
Example: if you capture client script then sysId of this will be same in TEST and PROD when update set is committed.
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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11-09-2025 07:23 PM
Thank you for marking my response as helpful.
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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a month ago
Hope you are doing good.
Did my reply answer your question?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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11-04-2025 01:07 AM
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Dr. Atul G. - Learn N Grow Together
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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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