Update Set

Mark Wood
Tera Contributor

‎12-03-2023 09:59 PM

Hello Experts,

I have created an update set in which I have captured my reports and dashboards.after that, I retrieved the same update set on PDI. So everything is coming properly but the dashboard Is not appearing properly.it's showing me only the dashboard name but not the report widget of that dashboard. Can anyone please guide me on this?

thank you

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Mayur2109
Kilo Sage
Kilo Sage

‎12-03-2023 10:07 PM

Hi @Mark Wood ,

 

Check if all changes are captured in dashboard. If not captured you need to unload the dashboard to get changes captured. Refer below documentation.

https://docs.servicenow.com/bundle/vancouver-now-intelligence/page/use/performance-analytics/task/t_... 

 

Please check and Mark Helpful and Correct if it really helps you.

Regards,
Mayur Shardul

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Prince Arora
Tera Sage
Tera Sage

‎12-03-2023 10:56 PM

@Mark Wood 

 

Dashboards are not automatically captured in update set, you need to capture it forcefully by unloading it

 

https://docs.servicenow.com/bundle/vancouver-now-intelligence/page/use/performance-analytics/task/t_... 

 

If my answer solved your issue, please mark my answer as ✅ Correct & 👍Helpful based on the Impact.

 

 

Amit Gujarathi
Giga Sage
Giga Sage

‎12-04-2023 12:01 AM

Hi @Mark Wood ,
I trust you are doing great.

It appears that the issue you're encountering with the dashboard not appearing properly after retrieving an update set in ServiceNow is related to how dashboards are captured in update sets. In ServiceNow, dashboards are not automatically captured in update sets. To include a dashboard in an update set, you need to perform specific steps to capture it manually.

Here's a general approach to resolve this issue:
You need to manually unload the dashboard to ensure it gets captured in the update set. This process involves exporting the dashboard configuration as XML and then importing it into the target instance.


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Thank you!


Regards,


Amit Gujrathi



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