Update Sets & Cache Flushing

[mcthornton5]

Hi All, newbie ServiceNow Admin here.

I recently learned about ServiceNow cache flushing - specifically that it should never be run during business hours. As I worked along with that knowledge - I saw that update sets automatically trigger a cache flush. Now our team generally commits our enhancement update sets from dev to production in the morning, but minor enhancements (minor catalog item tweaks) can be committed (again from dev to production) sporadically throughout the day.

Knowing that Update Sets trigger a cache flush - and knowing that this is a big no-no for business hours - would this imply that Update Sets generally shouldn't be committed to production during business hours?

[Jaspal Singh · Accepted solution]

Hi Michael,

That is the reason mostly all of business have update sets to be committed or updates to be promoted to PRD donoe during weekends when frequency of Users accessing the instance is very less. If things needs to be promoted to PRD as a emergency update you can try to have it done during non-working business hours of the day.

[mcthornton5]

Thanks Jaspal, those were my fears. Just wanted to confirm them.