Update Sets from Dev to other Environments missing Knowledge module elements

[litchick10]

New developer, so please be patient with my lack of experience. 

When I create an update set in Dev environment, then create a new Knowledge template, the template table creation is recorded in the update set but the Knowledge template is not recorded. When deployed to test, the template does not appear in the "Article template" list.  I'm assuming this is because it is a list entry and therefore not part of standard update sets.  What I need to know is how to create an update set that will include the template not just the table creation.  

Similarly, when I create new knowledge categories (kb_category table), these records also are not being pushed from Dev to Test in update sets.  I'm sure this is very easy to solve but I can't seem to figure it out. 

[barshaNow · Accepted solution]

You can either use below functionality to provide option to include in update set

https://developer.servicenow.com/app.do#!/share/contents/9824957_add_to_update_set_utility?t=PRODUCT...

Or you may need to raise a HI ticket to add update_sync attribute to the table, so that it automatically gets captured in Update set,

https://docs.servicenow.com/bundle/helsinki-application-development/page/build/system-update-sets/co...

[Tim Provin]

If they are not being captured in update sets, then most likely they are considered data and not configuration.  A fairly simple way to handle this is to just move the record(s) via XML from one instance to the next.  To do this you would navigate to the list of records that you want to move.  In your case this would be the Article Templates, filter it to just the records you want to move, and then right-click in a column header.  From here you can select Export > XML.

Once you have downloaded this XML file, you will go to any list of records in the instance you want to move these too.  Right-click in a column header and towards the bottom of the menu you will see Import XML.  Select that and follow the prompts.

[litchick10]

I don't have admin rights in test to do the import. Otherwise this would work wonderfully. I wish I could just create an manual update set with XML data. 

[Tim Provin]

Well that makes life difficult.  Assuming that you can't just provide the XML to someone with admin rights and tell them to import it, you will probably be best suited using the Add to Update Set Utility app from Share (credit @barshaNow for the link)

https://developer.servicenow.com/app.do#!/share/contents/9824957_add_to_update_set_utility?t=PRODUCT...