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09-11-2019 11:26 AM
New developer, so please be patient with my lack of experience.
When I create an update set in Dev environment, then create a new Knowledge template, the template table creation is recorded in the update set but the Knowledge template is not recorded. When deployed to test, the template does not appear in the "Article template" list. I'm assuming this is because it is a list entry and therefore not part of standard update sets. What I need to know is how to create an update set that will include the template not just the table creation.
Similarly, when I create new knowledge categories (kb_category table), these records also are not being pushed from Dev to Test in update sets. I'm sure this is very easy to solve but I can't seem to figure it out.
Solved! Go to Solution.
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09-11-2019 11:33 AM
You can either use below functionality to provide option to include in update set
Or you may need to raise a HI ticket to add update_sync attribute to the table, so that it automatically gets captured in Update set,

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09-16-2019 09:10 AM
This does not solve the issue
When you export/import template entries from the kb_article_template it creates an entry in this table but does not generate the new table that should be created (example: Test template should create u_kb_test table). Additionally the form is not correctly created. When you open the template form, it only shows the top section and does not show the section that shows the "short description" field and any custom created fields.
We have also tried importing xml for article template table and using update set to create the table, it still creates a form that does not display the short description field or any other fields....this is not just an issue of re-adding these fields, the form is not correctly generated.
We believe the solution may be the utility referenced above but we cannot get the widget to appear on our update set form.

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09-19-2019 10:21 AM
The update utility was the appropriate solution. FYI - It does throw an error when moving update set from Dev to Test. Overriding the error. The template is correctly created in the new environment.