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Update the Due date field based on SLA Breach Time

NeilCarloB
Tera Contributor

‎02-19-2025 06:55 PM

Hello,

I need the due date to be based only on a single SLA definition. Currently, we have two resolution SLA definitions: one that follows business hours and another that runs 24/5. However, the due date is currently determined by whichever SLA triggers first. We want to ensure that it strictly follows only the 24/5 SLA.

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