Update the opening message for Teams chat for Major incident

[Rairai31]

Hi,

Is there a way we can update the opening message when using the Start Microsoft Teams chat for MIM? Thank you

[SANDEEP DUTTA]

HI @Rairai31 ,

The screenshot shows you are already on the config page, just remove the message from "opening message" and add yours and Start chat.

Or, you can Navigate to ServiceNow for Microsoft Teams > Chat Administration > Chat Configuration , open the record for MIM and update the opening message.

[Rairai31]

Thank you very much @SANDEEP DUTTA. Client wanted to make it as default only for MIM. I believe the Chat Configuration will apply to all when using Microsoft teams chat? Thank you.

[SANDEEP DUTTA · Accepted solution]

Hi @Rairai31 ,

Unfortunately, it cannot be done for specific use cases, it will be done for all OOTB.