Hello!
I am working on a new catalog item where one of the variables is of reference type. When the request is created, the reference variable has a default value. We have an automation in place that auto-closes the 1st task and opens a 2nd task. I want to update the reference variable value on the 2nd task.
I've tried the instruction from this community article (below) but it doesn't work. I think it's because it is designed only for string type variable.
Set Value of a Catalog Variable at Flow Designer - ServiceNow Community
I've also tried using a catalog client script but it didn't work either. I think it's because closing of the 1st task is automated and no user intervention required.
Any other suggestion?
Please help! Thank you.
