Update Work Notes and Fix notes from Parent Problem to Child Incident

[Chris Petrone]

Hello,

I am trying to figure out a way to take the problem.fix_notes and problem.work notes from a Parent Problem and update them to any Child Incidents incident.work_notes and incident.close_notes (Resolution Notes) respectively.

I attempted to create a Flow to do this but it turns out you cannot use the data pill to grab information from the problem table and write it to the incident table and you'd have to write a script for this.

So I might as well create a new business rule to do this but I do not know how to script. Is there some guidance someone can give me to assist?

[Mike_R]

There's already an OOTB business rule ("SNC - ITIL - Update Related Incidents")
instanceName.service-now.com/nav_to.do?uri=sys_script.do?sys_id=69bf697c4a36231200dd54d9845de876

You can modify this but note that it's a customization.