Updates to a catalog item note displaying in the Employee Center

[Ross Drew]

I am new to using the Employee Center. Recently, I made updates to fields and catalog client scripts, but I do not see the changes occurring on the catalog item when accessing it through the Employee Center. When I access the same catalog item through the Platform UI, all the changes are seen and function properly. Is there a content push / publishing method?

[Sandeep Rajput]

@Ross Drew Are you sure about making changes to the right catalog item? If the UI Type is set to all, ideally the script should work on the portal too. Try opening the esc portal in an incognito window and check of the changes reflect, if not check if duplicate catalog item with same name exist on your instance.

[Rajdeep Ganguly]

Yes, there is a content publishing method in ServiceNow. The changes you made in the platform UI might not be immediately visible in the Employee Center because the Employee Center uses a different caching mechanism. Here are the steps to publish your changes:

1. Navigate to Employee Center Configuration.
2. Click on the "Publish" button on the top right corner.
3. A dialog box will appear asking you to confirm the publishing action. Click on "Publish" to confirm.
4. The system will then start the publishing process. This might take a few minutes depending on the amount of data.
5. Once the publishing process is complete, you should be able to see your changes in the Employee Center.

Remember:

- Publishing should be done every time you make changes to the catalog items, record producers, or any other components that are used in the Employee Center.
- Publishing will not affect the performance of the Employee Center, but it might take a few minutes to complete.
- If you are still not able to see your changes after publishing, try clearing your browser cache or try accessing the Employee Center in a different browser.

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[sumanta pal]

Yes, there is a content publishing method in ServiceNow. The changes you made in the platform UI might not be reflected immediately in the Employee Center because the Employee Center uses a different caching mechanism. Here are the steps to publish the changes:

1. Navigate to Employee Center Configuration.
2. Click on the "Publish All" button. This will publish all the changes made in the platform UI to the Employee Center.
3. If you want to publish specific changes, navigate to the specific module (like Catalogs, Knowledge, etc.) and click on the "Publish" button.

Please note:

- Publishing can take a few minutes to complete.
- During the publishing process, the system might become slow or unresponsive.
- It's recommended to publish changes during off-peak hours to minimize impact on users.
- Always test your changes in a sub-production instance before publishing them in the production instance.

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