Upgrade sys_trigger set properly for upgrading?

[Michael Lee1]

I'm going through the pre-upgrade checklist and phase 3: 22-22 say "Verify that the Upgrade sys_trigger is set properly for upgrading" and "Verify that the Check upgrade script sys_trigger is set properly for upgrading." 

What exactly does this mean? It's not very clear. What is "set properly" for these records? I looked at both of them and both of them are in a "ready" state. 

[Xavier Cordero · Accepted solution]

Hello Michael,

Here are the steps to validate the sys_triggers:

1. Verify that the Upgrade sys_trigger is set properly for upgrading.
   1. Navigate to System Scheduler > Scheduled Jobs > Scheduled Jobs.
   2. Navigate to the scheduled job called "Upgrade".
   3. Make sure that the Trigger type is set to Interval.
   4. Make sure that the System ID is set to None.
2. Verify that the Check Upgrade Script sys_trigger is set properly for upgrading.
   1. Navigate to System Scheduler > Scheduled Jobs > Scheduled Jobs.
   2. Find and click the "Check Upgrade Script" scheduled job.
   3. Make sure that the Trigger type is set to Run at System Startup.

Having said this, I've never seen an upgrade issue tied to sys_trigger (since this is something that no one would ever have the need to change). Better safe than sorry though, so definitely check with the steps provided.

Here is the documentation from ServiceNow that I used to provide you with the steps needed to check: https://docs.servicenow.com/bundle/london-release-notes/page/release-notes/upgrades/task/upgrades-phase-3.html

[Michael Lee1]

Awesome, thanks man! I'm def a better safe than sorry type of person so that works for me. I appreciate the help.