Uploading profile pictures on portal

[Abbottronix]

Users are unable to upload profile pictures to their profiles on the portal. 

At first I thought it might be due to restrictions on the size and type of attachments allowed, but the maximum attachment size in security properties is 200MB and all sorts of image types are allowed, so I don't think that is the problem.

[Ankur Bawiskar]

@Abbottronix 

Was it working fine earlier?

Did you recently upgrade?

when they select the image any error in browser console?

[Runjay Patel]

Hi @Abbottronix ,

try uploading .png it will take.

.jpg is not taking.

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Runjay Patel - ServiceNow Solution Architect
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[Abbottronix]

I've tried PNG and it's the same

[Runjay Patel]

Hi @Abbottronix ,

I tried with multi pics, event jpg is take but not all 🙂

Try multiple pics with different size and dimensions.

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If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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[Anand Kumar P]

Hi @Abbottronix ,

Profile pictures are stored with the user record in the live_profile table:

1. Navigate to live_profile.list
2. Search for the User whose photo you want to remove or edit.
3. Go into the record and click the Delete button under the photo.
4. Save the record. 

cache.do in non prod instance sometimes it will take some time to upload.

If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand