Urgency showing backend value instead of label in the problem record

[Vinod S Patil]

Hello Everyone

we have made changes in the urgency variable in the problem table.
some closed problem records showing the backend value as '1' instead of label.

Please suggest on this


@Ankur Bawiskar 

[Dr Atul G- LNG]

Hi @Vinod S Patil 

https://www.servicenow.com/community/itsm-forum/field-value-is-displaying-not-the-label/m-p/773982

Check Chuck reply.

[Ankur Bawiskar]

@Vinod S Patil 

you seems to have created a new choice value.

Don't create new, simply change the Choice label from sys_choice table.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Utpal Dutta]

Hi Vinod,

I see that all the labled choices are with value 2, 3 or 4. Where is the label value for 1? Since you mentioned you have made changes in urgency field it seems like you have not defined any Label for value 1. That's why some existing problem records which had urgency value as 1 are showing like this.

Usually OOB below are the label and values:

1 - High (value is 1)

2 - Medium (value is 2)

3 - Low (value is 3)

Your setup looks like:

1 - High (value is 2)

2 - Medium (value is 3)

3 - Low (value is 4)

I hope my answer helps. If it does please mark it Helpful & Correct.

Thanks