URGENT HELP- How to make sub-category mandatory only if it has dropdown.

ST9 · ‎07-27-2022

Hi All,

How can i make a sub-category 2 field mandatory (which is dependent on sub-category 1 field) only when it has dropdown when the case is getting resolved.

I tried with UI policy but the problem is few of the sub-cat2 does not have any dropdown. So while using UI policy it will make sub-cat2 mandatory all the time even though it does not have any dropdown.

SumanthDosapati · ‎07-28-2022

1) You are using many brackets unnecessarily

2) You should pass sysid for assignment group reference fields

Update your script as below and pass sysids where ever I mentioned in script

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
 if (isLoading || newValue === '') {
return;
 }
if((newValue == '101') && ((g_form.getValue('assignment_group')=="sysid of group1")||(g_form.getValue('assignment_group')=="sysid of group2")||(g_form.getValue('assignment_group')=="sysid of group3")||(g_form.getValue('assignment_group'))=="sysid of group4"))
	
{
var subcat2 = g_form.getControl('u_sub_category_2'); 
var options = subcat2.options.length;

if(options > 1)
{
g_form.setMandatory('u_sub_category_2', true);
}
}
}

Mark as correct and helpful if it solved your query.

Regards,
Sumanth

View solution in original post

Gaurav Rotke1 · ‎07-27-2022

Hi ST,

You can use UI policy for this in following manner:

Please mark correct and helpful.

Thank you

Gaurav Rotke

OlaN · ‎07-27-2022

Hi,

Please avoid creating duplicate questions.
Keep the discussion going in the original question.
https://community.servicenow.com/community?id=community_question&sys_id=7ece3f7bdb3c11501227db85ca96...

Also, no matter how urgent your requirement is, take a few minutes extra to specify your question.
Have a look at the 10+ tips article.
That way you are more likely to get a complete and correct answer the first time around, which saves time for everyone.

Martin Ivanov · ‎07-31-2022

Hi. If my answer has helped you resolve your issue, Please mark Correct and Helpful. This way, other users may also benefit from the thread. Thanks!
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ServiceNow MVP 2023, 2024