${URI REF} not working

MStritt · ‎03-02-2021

On our Problem table, we have a notification sent out to the 'Assigned To' user on the Problem. In part of the email (message HTML), we are using ${URI REF}. When clicked, it's taking the agent to their SN Homepage/dashboard instead of taking them directly to the Problem record.

Click here to view Problem: ${URI REF}

MStritt · ‎03-02-2021

I'm curious, instead of using the ${URI_REF} variable, is there a way to configure a different URL/variable? Someone on another thread mentioned replacing "${URI_REF}" with "<a href="sp?sys_id=${incident.sys_id}&view=sp&id=form&table=incident">${number}</a>" In my case, I would use Problem instead of incident. When I tried this, it didn't work.

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Community Alums · ‎03-02-2021

it is ${URI_REF}....underscore between URI and REF...you have a space

MStritt · ‎03-02-2021

Hi Samir,

That's what I'm actually using ... ${URI_REF}... I just mistyped it when I added it to the post.

Community Alums · ‎03-02-2021

try ${problem_id.URI}

or

${problem_id.URI_REF}

also confirm if this notification is on Problem table and not on any other table

MStritt · ‎03-02-2021

${problem_id.URI}took me to the homepage.

${problem_id.URI_REF} didn't give me a value/link in the email.

Yes, this is on the Problem table.