${URI REF} not working

[MStritt]

On our Problem table, we have a notification sent out to the 'Assigned To' user on the Problem. In part of the email (message HTML), we are using ${URI REF}. When clicked, it's taking the agent to their SN Homepage/dashboard instead of taking them directly to the Problem record.

Click here to view Problem: ${URI REF}

[User667175]

Awesome, glad it's sorted. 

However, I would recommended setting it to blank if possible as that's how it is OOB. 

Cheers,

Mike

[MStritt]

I'll need to determine why we have a value there. Probably a reason why we do 🙂

[MStritt · Accepted solution]

I'm curious, instead of using the ${URI_REF} variable, is there a way to configure a different URL/variable? Someone on another thread mentioned replacing "${URI_REF}" with "<a href="sp?sys_id=${incident.sys_id}&view=sp&id=form&table=incident">${number}</a>" In my case, I would use Problem instead of incident. When I tried this, it didn't work.

[User667175]

Yeah I just tried that, however you have to add it into the source code field. 

<p>Problem: <a href="/nav_to.do?uri=problem.do?sys_id=${sys_id}">${number}</a></p>

Ended up working fine for me.

Cheers,

Mike

[MStritt]

Cool. That worked. I might just go that way, instead of changing glide.email.override.url value.