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‎03-02-2021 08:39 AM
On our Problem table, we have a notification sent out to the 'Assigned To' user on the Problem. In part of the email (message HTML), we are using ${URI REF}. When clicked, it's taking the agent to their SN Homepage/dashboard instead of taking them directly to the Problem record.
Click here to view Problem: ${URI REF}
Solved! Go to Solution.
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‎03-02-2021 11:38 AM
I'm curious, instead of using the ${URI_REF} variable, is there a way to configure a different URL/variable? Someone on another thread mentioned replacing "${URI_REF}" with "<a href="sp?sys_id=${incident.sys_id}&view=sp&id=form&table=incident">${number}</a>" In my case, I would use Problem instead of incident. When I tried this, it didn't work.
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‎03-02-2021 11:52 AM
Nice glad I could help!
Cheers,
Mike
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‎08-22-2023 03:46 AM
Hi @User667175 can this be apply as well using Flow designer's Send Email action?
