URL field in list view is too long - can make it shorter or change what is shown?

[thrsdy1512]

Hi,

On the incident table I have used a Business Rule to create a URL and display this in a field in list view on the table. The URL is created using a unique incident ID and URL link to specific records that are not held in service now. The BR combines these 2 to create the URL and display it in the field. 

I would like the field to only show part of the link, eg

https://www.exampleurl.com/incidentrefxxx........

Rather than the whole URL which is 105 characters long. 

I have tried playing about with dictionary attributes but have been unsuccessful. I have also tried to amend the business rule so it's displayed as a hyperlink with the word LINK  but that breaks the URL and and includes the hyperlink text as part of the URL. 

Open to all suggestions that will help make this easier on the eye. 

[Omkar Kumbhar]

Hello @thrsdy1512 ,

Please find the below link which will be helpful to reduce the width of URL column in list view

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0695430

Thank you,

Omkar

[Rajesh Mushke]

Hi @thrsdy1512,

You should check this OOB URL field from help_content table, it is working fine in the list view as well. Follow the same as per thar OOB field. 

Let me know if you need more help! 

[thrsdy1512]

Yes, this is similar to what my URL looks like but business requires to not be shown in full. 

[Rajesh Mushke · Accepted solution]

I have tried multiple ways to mask URL in the list view but unfortunately there is no way to achieve this with single field.

If having another field is fine for you then,

1). Create another field to copy/set the masked URL value and show this field on the list view 

2). Hide the actual URL field in the list view