URL for using REQ number instead of a sysid for redirection

jhellert · ‎07-03-2024

The URL to view REQ0015654 in our production environment is

Is there a way to use the Request number as a parameter as opposed to the sys_id and if so what would the URL be to do that?

Thanks,

John Hellert

Marcos Kassak · ‎07-05-2024

I'm not aware of what are you trying to achieve but, essentially, it is possible.

Link to the direct record:

https://snprod.servicenow.com/sc_request.do?sysparm_query=number=REQ0015654

Link to the list:

https://snprod.servicenow.com/nav_to.do?uri=%2Fsc_request_list.do%3Fsysparm_query%3Dnumber%253DREQ0015654

Something like the code above would take you to the REQ in two different ways, but I would advise using sys_id as it is the Guid unique identifier.

If you found my answer helpful or correct ✔️ in any way, please don't forget to mark it to help future readers! 👍

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Kind regards,

Marcos Kassak
Solution Consultant 🎯

anilkumarb · ‎01-21-2025

Hello What can be the link for workspace, I tried by https://myinstance.service-now.com/now/workspace/agent/record/customer_account/12345. But unfortunately it is not working. can you please assist here.