Use Email Template/Layout with Flow Designer Email Action

[Cheri M]

Has anyone successfully used an email template with the email action in Flow Designer - Service Catalog?

Under the same subject, how do you use the {uri_ref} function within flow email action as well?  I might end up just calling a notification but I was trying to use flow designer for all!

Thanks!

[Deepak Ingale1]

Hi Cheri,

URI or URI_REF support is not available for flow designer so you need to continue with the workaround what you are thinking to implement

https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/flow-designer/referenc...

Note: Please mark reply as correct if it has answered your original question

[Markell · Accepted solution]

Hello @Cheri 

I have found a work around that works for me adding Images (i.e company Logo) to the emails but not a template per say.

If this is what you want to do, do the following:

Click on Source Code in the Email Header Menu

Then Where you want to add your image, enter the source code with the Image from your Image library that you want to use:

See what i have Highlighted in blue below:

You need to know the Image name as it is in your image library: (via the Navigation menu it would be Content Management > Images)

Copy and highlight the name of the image you want, If you see that the name of my image matches the 'images_logo.png' of my image in the menu below:

Enter that name into the Image Source code; example: <img src="Your Image name" width="210" height="67"/></img>

You can edit the height and width if you want to.

Once done press OK. Your Image should now show up in your email (like below).

(I've had to hide my clients name/logo)

Hope this helps 🙂

Kind Regards

Markell

[Cheri M]

Just stumbled on this again and this works great. I copied an existing system email to get our template and pasted it into the source code.  Now I can input the data I need for the email.  Thanks for the tip!