User_Admin Role

[AndyB5000]

We have a group of users that have the User_Admin role to manage our customers.  However, we have come to find thatthose with this role cannot see the Locked Out Users.    How can I open that up without having to give them full admin access.

[Alikutty A]

Hello,

By default all inactive user are hidden from all users except admin. There is an ACL which controls this OOB and you can try just include the user_admin role in it and it should work.

Thanks!

[Anurag Tripathi]

Hey,

Find the Access Control as shown in the screenshot, the roles mentioned should be as shown in the screen, admin and user_admin both. This is an OOB ACL so should be present in your system.

[Deepak Ingale1 · Accepted solution]

There is a query business rule on sys_user table which hides in inactive users for all except "admin" role.

Please see if that is preventing you, If yes, by modifying the Query BR will solve the issue.

If you have follow up question, I would suggest to attach screenshot of

1) List view of user table what "user_admin" people can see with "locked_down" field added in list view and user records "Grouped by" this field

2) Screenshot of Query BR on your instance

Note: Please mark reply as correct / helpful if it answers your question. 

[Alikutty A]

It should be the user query BR.