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12-20-2018 07:05 AM
We have a group of users that have the User_Admin role to manage our customers. However, we have come to find thatthose with this role cannot see the Locked Out Users. How can I open that up without having to give them full admin access.
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Instance Configuration
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12-20-2018 07:10 AM
There is a query business rule on sys_user table which hides in inactive users for all except "admin" role.
Please see if that is preventing you, If yes, by modifying the Query BR will solve the issue.
If you have follow up question, I would suggest to attach screenshot of
1) List view of user table what "user_admin" people can see with "locked_down" field added in list view and user records "Grouped by" this field
2) Screenshot of Query BR on your instance
Note: Please mark reply as correct / helpful if it answers your question.
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08-28-2023 08:00 AM - edited 08-28-2023 08:03 AM
can you share the BR and ACLs details?
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12-20-2018 10:18 AM
Got it, thanks everyone. modifed the BR user query as it defaults to Admin. I changed it to user_admin and that corrected it.
