User Categorization and functionality limiting for a group of users in ServiceNow
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05-09-2024 07:40 AM - edited 05-10-2024 04:23 AM
We Need to configure a group service accounts and we need those accounts to be worked in only cmdb_ci/asset table assign to field. And these accounts should not visible in any other cases like.. incident "caller, opened by" field and Request Item "requested for, created by" like wise for other modules change and problem....etc
Can we achieve this with available functionality in ServiceNow other then adding a new column?
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05-09-2024 07:42 AM
Great, good luck with the implementation!
Seriously, what's the question here?
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05-09-2024 10:06 PM - edited 05-10-2024 04:16 AM
I just rephrased my question. Please check now.