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User Categorization and functionality limiting for a group of users in ServiceNow

Muthyalamma Kam
Tera Contributor

We Need to configure a group service accounts and we need those accounts to be worked in only cmdb_ci/asset table assign to field. And these accounts should not visible in any other cases like.. incident "caller, opened by" field and  Request Item "requested for, created by" like wise for other modules change and problem....etc

Can we achieve this with available functionality in ServiceNow other then adding a new column?

2 REPLIES 2

CezaryBasta
Tera Guru

Great, good luck with the implementation!

Seriously, what's the question here?

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