user criteria evaluates correctly in background script but not using user criteria diagnostic tool

[levino]

Hi there

user criteria evaluates correctly in background script but not using user criteria diagnostic tool

function checkCondition(user_id) {
    var user = new GlideRecord('sys_user');
    user.get(user_id);
    
    if (user.title.indexOf('DCL') !== -1 || user.title.indexOf('CHAPTER LEAD') !== -1) {
        return true;
    }
    return false;
}

[Anurag Tripathi]

Hi,

Try to use answer instead of return and change as below

function checkCondition(user_id) {
    var user = new GlideRecord('sys_user');
    user.get(user_id);
    
    if (user.title.indexOf('DCL') !== -1 && user.title.indexOf('CHAPTER LEAD') !== -1) {
        answer = true;
    }
else
{
    answer = false;
}
}

[levino]

Thanks Anurag

tried that no luck

[Anurag Tripathi]

Can you define what condition you want to check and a sample user record along with expected behavior?

[levino]

user has title     'DCL - Digital Workplace'

but evaluates to false in user criteria diagnostic tool. but  in background script it evaluates to true