User Criteria on Service Catalog

[ServiceNow Use6]

Hi All,

I created a service catalog item. 

I have a requirement. "This form should only be submitted from associates on the Remote and Branch Payments Support Team." 

I have created the user criteria. How do I know that only this group can submit the form and others can't? Kindly help.

Regards

Suman P.

[Dhanalakshmi D]

Hi,

As you have written user criteria it will be visible only for that particular team if you need to test you can impersonate as the user who is not part of the group and check the catalog item will not be visible.

Thanks

[ServiceNow Use6]

Hi @Dhanalakshmi D ,

When I impersonate with other users, they are still able to see the catalog item. Please check whether the user criteria I am selecting is the proper way.

Regards

Suman P.

[Sagar Pagar]

Hi @ServiceNow Use6,

1) You can navigate to Service catalog ---> User criteria Diagnostics

2) Add your catalog item and select the user and submit/run.  You can verify that it is available or not for selected users.

OR - impersonate to users and verify by opening Service catalog and the catalog items.

Thanks,

Sagar Pagar

[ServiceNow Use6]

Hi @Sagar Pagar ,

Thats a good approach. Thank you but for some reason it is say User Criteria not defined even though I created one. Kindly help.

Regards

Suman P.