Hello Experts, Any help is appreciated. I have a sequence of APIs to Control-M and part of it is Login, Generate Report, Check Status and Download Report.These are configured via the REST Message module and all the APIs including the Download Report ...
Hello Experts,I am troubleshooting a routing issue where a Virtual Agent chat did not reach any live agent, even though multiple agents were shown as Available on the Chat channel at that time.Issue Summary:I would like to understand whether there is...
Hi Everyone, Looking for assistance on whether or not this is possible to accomplish. I'll provide the requirements and the scenario as outlined. Trying to rack my brain around this and so far not seeing how it's possible. I've looked around the com...
Hi,How to add list calculation like sum and avg to CSM workspace Lists like we have in the native ui:
Hi,Im trying to redirect user to CSM workspace based on role and domain (we are using domain separations).When I impersonate he it works correctly but when i login as the user im being redirect to Service Operations Workspace instead of CSM workspace...
Hi Team Need to create a Database view to show Products that added before resolving the Complaint and Products added after resolving the Complaint. I have created the Metric Definitions to bring in the data and data is coming as expected. But somehow...
Can anyone help me on thisHow to create a report for Orphan Server (Server without Application Service)
Hi,I have to create a Add button for cases related list on incident record in SoW. I followed few of the articles from community.https://www.servicenow.com/community/next-experience-articles/introduction-to-declarative-actions/ta-p/2332003 https://ww...
Hi Experts, I am working on a requirement in ServiceNow to add a UI Action on the Change Request form that triggers a Copilot AI agent (Change Quality Advisor). Requirement:Add a button on the Change Request form which generates a prompt using the cu...
Could you let me know the reason about 「the OOTB workflow will run on proposal and modification of templates not on retirement 」.When retiring a standard change template, the flow named 「Change Standard Proposal」will not work .Thanks a lot.
Hi Team, How to map the fields for dot walking fields in Transform map. Please let me know. Thanks,Manju
Hello community, I’m currently developing ITDR (IT Disaster Recovery) and SRP (Service Restoration Plan) runbooks that will be used to support service restoration activities during incidents. I’d like these runbooks to be easily accessible directly w...
Apart from Admin what permission to be provided to user to review, create and manage schedules and Scheduled Jobs
Hi all, I have created a tab mistakenly and want to delete from dashboard but when i am saving the record it is showing me the error 'your dashboard could not be saved'.attaching the screenshot for your reference Thanks...
Hello, Is it possible to achieve this without using UI Script?From home page of technical view to a custom WorkspaceFrom: https://instance-name/now/nav/ui/classic/params/target/home.doTo: https://instance-name/x/home.do
