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User Criteria on Service portal Announcemens is not applying for admins

pavithra_pavi0
Tera Contributor

Hi Team,

 

I have requirements announcement should visible only particular company, I written can view user Criteria logic, perfectly working for end users, but admins user criteria is not Appling & showing the announcement in portal 

 

Note: My announcement is not checked the "Public", followed the below article

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0813435

 

Regards,

ck

 

1 REPLY 1

Jakub18
Tera Contributor

Please check the system property `glide.sp.entitlement.override`
It's designed to bypass User Criteria validation in Service Portal, even though it's not specifically listing Announcements being bypassed, I believe it configures the User Criteria bypass for portal in general.