User Deactivate from user table after 90 days

[Hari Babu]

Hi Team ,

when user is not using service now Account after 90 Days , the account will be deactivate from service now  and also trigger the notification   .

so,i was stuck in Scheduled jobs  user is deactivate  form  user table but notification is not trigger .please look in below  script .

1.Written Notification

2.Event Registry

var user = new GlideRecord('sys_user');

user.addEncodedQuery("active=true^last_login<=javascript:gs.beginningOfLast90Days()");

//user.addEncodedQuery("active!=false^name=user, test");
user.query();
while(user.next())
{
gs.eventQueue("logout_user_90days",user,user.email);

user.active = 'false';
user.locked_out = 'true';
user.update();

}

[vintotz]

in your email notification , at Who will receive section verify if Event parm 1 contains recipient is checked

[Hari Babu]

I have checked that check box  before .

[vintotz]

Hi Babu, it seems that @vhudlikar answers below is correct. inactive/lockout users will not be able to received email notification.

you may refer to this link https://community.servicenow.com/community?id=community_question&sys_id=30bb0ba1db9cdbc01dcaf3231f96...

https://hi.service-now.com/kb_view.do?sysparm_article=KB0528661

[reginabautista · Accepted solution]

Try changing the parameter to below gs.eventQueue("logout_user_90days",user,user.sys_id);