User doesn't see navigation icons on Fullfiller View but follows same URL

MBarrott
Mega Sage

Would really appreciate some insight on this. 

 

I would like users who have the role project_manager and/or project_user to have their Fullfiller View link to a specific URL page with the nav icons visible. 

 

If I test it under my admin account it works perfectly, however if I impersonate them it takes me to the correct page but without the navigation icons. 

 

The URL is the same in both instances and nav_to.do?uri (see screenshot). 

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